At ThePetHub.ae, we are committed to delivering your wholesale pet product orders in a timely and efficient manner. This Shipping Policy outlines our shipping procedures, costs, and delivery times.

1. Shipping Locations

  • We offer shipping across the UAE and internationally.
  • Some products may have restrictions based on your location due to legal regulations or logistical constraints. If we are unable to ship to your address, we will notify you during the order process.

2. Shipping Methods and Costs

  • We partner with reputable courier services to ensure reliable delivery.
  • Shipping costs are calculated based on the weight and dimensions of the order, as well as the delivery destination.
  • For wholesale orders, bulk shipments may have special rates, which will be communicated at the time of order placement.
  • Free shipping may be available for certain orders within the UAE or above a specified order value. Please check promotions or offers at the time of your purchase.

3. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Once processed, your order will be dispatched, and you will receive an email with tracking details.
  • Please note that processing time may be extended during peak seasons, holidays, or sales events.

4. Delivery Time

Delivery times vary based on the destination and shipping method chosen:

  • UAE Domestic Shipping: 1-3 business days.
  • International Shipping: 5-15 business days, depending on the destination and customs clearance.

Please note that delivery times are estimated and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or customs inspections for international orders.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your shipment.
  • You can monitor your order’s progress using the tracking link provided.

6. Customs, Duties, and Taxes (International Orders)

  • For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply in the destination country.
  • ThePetHub.ae is not responsible for delays caused by customs clearance processes.

7. Failed Delivery Attempts

  • If a delivery attempt fails due to an incorrect address, absence of the recipient, or other reasons, our courier will attempt redelivery based on their policy.
  • If the order is returned to us due to a failed delivery attempt, you will be responsible for any reshipping costs.

8. Damaged or Lost Shipments

  • If your package is lost in transit or arrives damaged, please contact us within 48 hours of receiving the package (or expected delivery date). We will work with the courier to resolve the issue.
  • For damaged items, provide photos and a detailed description of the damage.

9. Changes to Shipping Address

  • If you need to modify the shipping address after placing your order, please contact us immediately at support@pethubae.com. Address changes can only be made before the order has been dispatched.

10. Contact Information

If you have any questions or concerns about our Shipping Policy, please feel free to contact us at:

ThePetHub.ae
Email: support@pethubae.com
Phone: +971 56 920 7653